Contact

One person reads this inbox. You'll get a real answer, usually within one business day, and never a template.

Good reasons to write

Something arrived damaged — send a photo and we'll replace it free, no return needed.
You want to return something. Your order number plus one sentence is the entire process.
Your tracking hasn't moved and you're worried.
You're not sure this is the right gift for someone.
You have a question about matcha that has nothing to do with an order. Those are welcome too.

Response times

Monday to Friday, within one business day. Over a weekend, we'll get to you Monday. If something has genuinely gone wrong with your order, say so in the subject line and it moves to the front of the queue.

Before you write about shipping

Orders take 1–2 business days to process and 3–7 in transit — 4–9 business days in total. Tracking often takes 24 hours to show its first scan, which is normal and doesn't mean anything is wrong. If it's been longer than the window above, write to us and we'll sort it out. Full details on the Shipping Policy page.