Shipping Policy

Short version: nearly everything we sell ships from within the United States, leaves the warehouse in 1 to 2 business days, and arrives 4 to 9 business days after you order. A small number of made-to-order pieces take longer and say so on their own page. Shipping is free on every order.

Where we ship

We currently ship to addresses within the United States only, including Alaska, Hawaii, and APO/FPO addresses. We do not ship internationally at this time.

Processing time

Orders are processed and handed to the carrier within 1 to 2 business days of being placed. Business days are Monday through Friday, excluding US federal holidays. Orders placed after 2:00 PM Central on a Friday begin processing the following Monday.

Transit time

Once shipped, delivery typically takes 3 to 7 business days. Our kits, kettles, whisks and mugs ship from a United States warehouse rather than from overseas, which is why we can give you a real delivery window instead of a vague one.

Total time from order to doorstep is typically 4 to 9 business days.

Made-to-order pieces

A few items are struck and finished in small batches rather than held in the warehouse. The Rosette Spoon is one of them. Those take 7 to 12 days in total, and the longer window is stated plainly on the product page before you buy, not discovered afterwards. Shipping on them is still free.

If you order a made-to-order piece alongside warehouse stock, we ship the warehouse items straight away and the rest when it is ready, at no extra cost to you.

Shipping cost

Free standard shipping on all orders. No minimum. The price you see at checkout is the price you pay.

Tracking

You will get a confirmation email as soon as your order is placed, and a second email with a tracking number as soon as it ships. Tracking can take up to 24 hours to show movement after you receive it. That is normal and it does not mean anything is wrong.

If your order is delayed

If for any reason we cannot ship your order within the timeframe stated above, we will email you with a revised shipping date and give you the option to cancel for a full and prompt refund. If we cannot provide a revised date, or if a further delay occurs, we will not continue holding your order without your explicit consent. We will refund you automatically. You never have to chase us for this.

Wrong address

Please double-check your shipping address at checkout. If a package is returned to us because the address was incorrect or incomplete, we will contact you and reship it at no additional cost once we have a corrected address. If you would rather not reship, we will refund the order in full.

Lost, stolen, or damaged in transit

If tracking shows delivered but the package is not there, wait 48 hours, because carriers occasionally scan early, then contact us and we will replace it or refund it. If your order arrives damaged, send us a photo within 7 days of delivery and we will ship a replacement free of charge. You do not need to return a damaged item.